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Welcome to our Terms of Service Guidelines. When registering or ordering service from this company you the "Customer" are required to keep up to date with changes in our policy and service guidelines. It is your responsibly to read our terms of service completely. If you do not understand any part of our terms please contact us for clarification.

 

Definitions

 

Customer - A person or group purchasing or intending to purchase service with True Ping (Trading as Cubos Design).
Company - The site and/or services of True Ping (Trading as Cubos Design).

 

 

Responsibility Guidelines

 

Company Responsibilities

We are responsible for the maintenance and uptime of our hardware as well as our immediate network, with the intention of performing all maintenance during off-peak periods. We will strive to provide the Customer with low ping times based upon their geographic location, however network disruptions may be out of our control and we accept no responsibility for these. We will provide a control panel for the use of the Customer to control their own access to this facility.

 

Customer Responsibilities

You are responsible for providing the Company with true and current information in regards to registration and banking/payment details. This extends to updating these details if there is a change. You are also responsible for the upkeep of your server. Including but not limited to adding mods, maps, game play related files and server configuration modifications. You may not rent or lease the server to any other individual or clan during your service term. You must ensure that your server abides by our Terms of Service at all times.

Paying for Service

All payments are due before service is rendered and operate on a credit system. Accounts which run out of credit will be automatically suspended. If you no longer require service we must be advised at least 24 hours before the next automated billing of your account. All payments for a service term are final and will not be refunded under any circumstances.

 

 

Failure to Comply

 

Failure to comply with all current and future Terms of Service Agreements may result in termination of your account and/or service interruption without refund. We reserve the right to suspend any service if we find your server is in violation of our Terms of Service, until the account holder ensures, via the necessary changes that his/her game server complies. Billing periods will not be affected by downtime caused by account suspension.